Patient Information

Making an Appointment

Please call us on 03 355 9775 to make an appointment at any of our four locations, or use the contact form. You do not need a referral.

Appointments Available MONDAY-FRIDAY 8am - 6pm

If the condition is the result of injury, ACC documentation can be completed at the Hand Clinic (please note work related gradual process injury claims must be completed by a GP).


On your First Appointment

You will be asked to complete a registration form on, or prior to arrival. Please arrive 5-10 minutes early to complete this.  Please bring any referral or ACC information to your first appointment.

Your first appointment will take about 40 minutes and will begin with a comprehensive assessment. Your hand therapist will explain the diagnosis and discuss treatment options with you. Your consent is essential -  during your rehabilitation you have the right to refuse treatment or request a second opinion at any time. You are welcome to be accompanied by a support person.

If you have booked an appointment and were asked to complete a Consent Form please download, fill in and return to prior to your appointment.


 Merivale Hand Clinic Consent Form



As of the 1st of April 2019, for conditions covered by ACC there is a surcharge of $45 (or $50 if not paid on the day) for the first appointment and $20 (or $25 if not paid on the day) for the second, third and fourth appointments. There is no surcharge for any further follow up appointments. Splinting costs are covered by ACC*.

We welcome private patients and patients covered by medical insurance. Please contact us for more information about cost.

If you require exercise equipment as part of your rehabilitation this will be charged to you. The charge will vary depending on your requirements. Your therapist will discuss these options with you during your appointment.

*Limit applies